Having A Great Team – our USP!

Posted on Posted in philosophy

“One of the biggest perks to this place was the team of outstanding staff. The caretaker and cook led us on a 7-hour trek one day up a nearby mountain. The next day they helped set up a driver to take us to Bir-Billing for paragliding, a ride on the local toy train and to Andretta Pottery where we bought some beautiful ceramic mugs. On the last day, the caretaker even invited us to his house where his family cooked us a delicious meal.”

A guest from Palampur recently wrote that on TripAdvisor.

Another wrote this :

“A very friendly staff. Special thanks to the cook – whose name I miss. He got us fresh goat’s milk to try from the local shepherds, manage to find nimbooz in a small village and showed us around in the valley. And not to forget, made some killer paranthas for breakfast.”

And this, for the folks at Coorg, Sakleshpur and Balur:

“The caretakers here are very warm and make you feel at home and are ready to help you in any way.”

“The best part of the whole stay is the hospitality, i have never seen other place more friendly and caring as this one.”

“Hospitality: It was at its best. Our hosts – Padmanabh and Rakesh, guys take a bow. Most wonderful hosts I have ever come across.”

“But the best thing of all……..the staff. They are simply amazing and cater to all your needs with a never ending smile on their face.”

“Very courteous staff, amazing food and never heard a no for anything from the staff. This is not a place that is desperate for business, unlike most of them in coorg. The guests are made to feel at home.”

“Food preferences were asked for every day and the hospitality of the caretaking team quickly became one of the highlights of the trip.”

And so also at the campsites:

“The staff were just superb! They couldn’t have been more helpful and obliging. They plied us with delicious food, snacks, fresh juices, and fresh whole fruit.”

We could go on and on 🙂 Just wanted to acknowledge the awesome jobs our teams are doing, and validating that in India, being hospitable to guests at our homes comes naturally. We hire locally as far as possible, and the teams have a lot of freedom in deciding things on the ground, and we’re proud that each one of them is performing at levels way above what even they imagined they are capable of!